 | | | | News > Music giant outsources entire network
> Equant finds a cutting edge with IT outsourcing
> Site management goes global
> Gold medal performance
> Europe’s highest Cisco accolade
Music giant outsources entire network | Universal Music Group (UMG), the world's leading music company, has invited Equant to turn its current network into a fully managed IP solution. In a five-year outsourcing contract which spans 48 countries, Equant will take over the management of UMG's entire communications infrastructure, including global WAN and LAN, managed voice and IP telephony, mobility, web hosting and vendor management. Key elements of the service include an MPLS-based IP-VPN which will reliably and securely connect UMG employees across 48 countries; IP convergence including IP video conferencing, VoIP, and enhanced office-to-office communications; and Business Everywhere, Equant's integrated suite of mobility solutions. Currently UMG has multiple remote and mobile access solutions which will now be consolidated in a single service available via any device and any type of access network, including WiFi, DSL and cellular.
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Equant finds a cutting edge with IT outsourcing | Equant has signed a seven-year contract to provide a complete outsourcing service to Getinge, a world-leading supplier of medical technical equipment. As part of this 100-site, 30-country IT outsourcing deal, Equant will provide a full set of IT services to Getinge, including messaging, security and hosting services for Getinge's business applications, management and equipment refresh for 5,000-plus PCs and other end user equipment, in addition to an MPLS IP-VPN along with fixed and mobile voice services. The provision of a multi-language global IT helpdesk for the management and support of all IT equipment is part of the deal. This contract also includes the transfer of 29 staff and several hundred third party contracts to Equant. "We chose to outsource all our IT services with the exception of ERP to Equant," said Ulg Grunander, Chief Financial Officer, Getinge. "We are very pleased with the approach that Equant took. This outsourcing relationship exemplifies the trust and confidence that Equant has earned with Getinge, and we look forward to a long and fruitful relationship."
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Site management goes global | Equant is fortifying its Adaptive Network by introducing a new suite of comprehensive site management services, enabling all customer sites to be monitored and managed by Equant, even those that are not on Equant’s Adaptive Network. These are the industry’s most comprehensive and flexible array of network management options. With its site management services, Equant is leveraging its previous integration services experience and offering with a renewed focus on providing flexible “a la carte” site management options. These services address LAN VPN management, fault management, configuration management, performance management and event service level management. The same best-of-breed tools and technologies that support Equant’s Global Adaptive Network are now available to seamlessly address specific customer requirements site by site. Site management allows customers to have a single view of their VPN, regardless of the various providers they use. It also enables Equant to monitor and manage the entire VPN instead of the VPN being managed independently in numerous parts –such as Equant’s managed or customer managed Adaptive Network, local and regional telcos’ VPN, or a global competitor’s VPN.
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Gold medal performance | Industry analysts Telemark Services has recently awarded Equant for Best In Class and Gold Award classifications for a number of criteria. Gold Awards were given to Equant for secure data transfer, reaching difficult locations and for performing more than 20% above Telemark’s Benchmark Standard for customer satisfaction. The “Best in Class” awards were given for End-to-End Network Management, Single Point of Contact, and Operational Guarantees. Equant is the first carrier to receive this last award. “It is not easy to achieve such a high level of excellence in attributes which require support throughout Equant’s expansive network. Achieving expertise in capabilities that support global reach reassures [customers] that the entire path of their network will be well looked after,” states Dr Kerry Tomlinson, author of the report for Telemark.
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Europe’s highest Cisco accolade | Equant has received Cisco Systems’ multinational Gold certification for Europe, Middle East and Africa (EMEA), the highest standard in the region for network enterprise and support capabilities. By achieving this, Equant is demonstrating its ability to offer complex solutions to multinational organizations and complements the success of achieving multinational Gold certification for the Asia Pacific region in 2005. To be designated as a Cisco Gold Certified Multinational Partner, Equant had to achieve Gold certification in at least four countries in EMEA. Equant is a Cisco Gold certified partner in: Belgium/Luxemburg, France, Russia and the UK. In EMEA, Equant is also a Cisco Silver certified partner in Switzerland and Cisco Premier certified partner in Germany, Netherlands and Turkey. In addition to the EMEA certifications, Equant is Gold certified in Argentina, Australia, Brazil, China, Hong Kong, Japan, Singapore and the US. Equant is Premier certified in Mexico and Cisco’s CANSAC region covering Central America, North South America and the Caribbean.
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