Equant Continues Excellence in Secure Data Transfer and Ability to Reach Difficult Locations

• Secure Data Transfer – A key attribute to ensure network security.
• Reaching Difficult Locations – The only carrier to excel in this attribute that reflects ability to provide services in remote locations.

A Telemark Gold Award is made for satisfaction scores rated at more than 20 percent above the Benchmark Standard that represents the attainment of an exceptional level of customer satisfaction.

The “Best in Class” awards reflect similar far reaching accomplishments:

• End-to-End Network Management – The only carrier to achieve the award for this essential attribute when geographically diverse locations are important.
• Single Point of Contact – Improves the ease of network management when many far-flung locations are involved.
• Operational Guarantees– The only carrier to receive the award for this attribute that provides great peace of mind when considering a geographically challenging network provider.
• Reaching Difficult Locations – Finally, the only carrier to excel in this attribute in the ‘Best in Class’ rankings.

“The significant achievements in the attributes support the consistent excellence throughout their broad network,” states Dr. Kerry Tomlinson, author of the report. “It is not easy to achieve such a high level of excellence in attributes which require support throughout Equant’s expansive network. Achieving expertise in capabilities that support global reach reassures MDNS users that the entire path of their network will be well looked after.”

“Being recognized by Telemark with Gold and Best in Class rankings demonstrates that Equant remains focused on delivering on our customer commitments,” said Alexandre Gouvêa, senior vice president, Customer Services and Operations, Equant. “Equant strives to continually improve the customer experience and to that end all of our energies are focused on enhancing customer trust in our ability to deliver.”

Additional details for each carrier and their performance on the “Indispensable to Customers” attributes, the Top 10 attributes, the six attribute groups and the 32 individual attributes are included in the full report.

About Telemark’s MDNS Report Telemark’s innovative report provides user feedback from several hundred data network managers worldwide on customer satisfaction with MDNS networks such as Frame Relay, X.25 and ATM. A comprehensive range of research techniques and robust methods are used to gather data thereby ensuring meaningful, actionable results. The report examines the levels of perceived importance and satisfaction on 32 service attributes from “bid to bill.” The comparative assessment looks at perceived performances of the operators indicating “Best in Class.” For more information about the report, visit http://telemark.hostforweb.com/en/repsa.html.

About Telemark Services Ltd. Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organizations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com.

About Equant Equant is a recognized industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers - key business processes. Equant serves thousands of the world's top companies, with the industry's most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by more than 1,400 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction.

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