 | | | | Most Telemark Gold Awards for Equant Five Received in Telemark Services' 20th Managed Data Network Services Report
| Paris and Manchester, United Kingdom - November 23, 2005 - In the 20th Time Trends for MDNS report released by Telemark Services, Equant received five Telemark Gold Awards - more than any other global carrier. A Telemark Gold Award is made for satisfaction scores rated at more than 20 percent above the benchmark standard which represents the attainment of an exceptional level of customer satisfaction. |
| "The significant dedication to customer satisfaction by Equant is reflected in the receipt of Telemark Gold Awards in key attributes such as Secure Data Transfer, General Helpdesk Provisioning, Geographical Reach End-to-End, 24-hour Transparent Maintenance, and Reaching Difficult Locations," said Dr. Kerry Tomlinson, author of the report. "It is not easy to achieve such a high level of excellence in attributes which require broad customer service support throughout the organization. Achieving expertise in far-reaching capabilities assures MDNS users that the most important things are taken care of and so the smaller issues will be expertly handled as well." |
| Telemark looks at Overall Performance from three perspectives - overall, derived and stated. The study reveals that Equant is rated 'Good' overall. Additionally, both derived and stated satisfaction is perceived as 'Good' which indicates a high level of consistency between what Equant customers 'think' and 'feel'. Even better, Equant's combined overall satisfaction rating for the past two years has been consistently 'Good'. |
| "Consistency is something which can be very difficult to achieve," said Dr. Tomlinson. "Equant's ability to achieve high marks over several years indicates remarkable sustainability in these turbulent times for the communications industry - definitely a characteristic which customers should appreciate." |
| In addition Equant is perceived to be consistently exceeding expectations in two service attributes - Billing at Cost Centre and Support in Local Language - over the past 6 reports. |
| Seven global carriers are included in the MDNS report (AT&T, BT, BT Infonet, Cable & Wireless, Equant, MCI, and NTT). All providers are measured in performance across 32 service attributes. |
About Telemark's MDNS Report | Telemark's innovative report provides user feedback from several hundred data network managers worldwide on customer satisfaction with MDNS networks such as Frame Relay, X.25 and ATM. A comprehensive range of research techniques and robust methods are used to gather data thereby ensuring meaningful, actionable results. The report examines the levels of perceived importance and satisfaction on 32 service attributes from 'bid to bill'. The comparative assessment looks at perceived performances of the operators indicating 'Best in Class'. |
About Equant | Equant is a recognized industry leader in global communications services for multinational businesses. Equant combines its network expertise with its expanded services capabilities to provide global, integrated and customized communication services to enable its customers' key business processes. Equant serves thousands of the world's top companies, with the industry's most extensive portfolio of communications services and network solutions, including the market-leading IP VPN used by more than 1,400 global businesses. Equant, a subsidiary of France Telecom, consistently leads industry surveys in corporate user satisfaction. |
About Telemark Services Ltd. | Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organizations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit www.telemarkservices.com or e-mail info@telemarkservices.com. |
|
| |
| |
