Equant Contact Center for IP VPN

Equant convergence services let you integrate voice, data and video over a single managed IP connection. Equant Contact Center for IP VPN is a fully managed service that directs inbound, call-center traffic internationally to an IP VPN site.

Key elements

Local-call access helps your business appear local in other countries
Terminates calls on your IP VPN to lower communications costs
Helps you expand cost effectively in any continent
Backed with industry-leading quality guarantees

Competitive features

Leverage the flexibility of IP for your international call center connections. Equant Contact Center for IP VPN offers:

> Global coverage

Supports inbound calls to call centers in more than 60 countries; you can receive calls from more than 40 countries

> Multiple access options

Including in-country PSTN phone numbers, toll-free and shared-cost numbers - making your business easy to reach

> Efficient call routing

Origin-dependent routing, soon to be supplemented with time-dependent routing, routing to alternate destinations, emergency routing and network-based value-added services such as IVR, ensures smooth and effective distribution of calls to your dispersed call centers

> High reliability

Equant owns, operates and manages its global network; intelligent network infrastructure enables automatic back-up and overflow mechanisms

> Enhanced reporting

Covering network performance and commercial reports on call origin traffic evolution and detailed usage charges

> Local support

In-country help desks around the world support your remote offices

How your business benefits

> Cost savings

Use your converged IP network to also support your customer service operations. You can reduce telecom expenses dramatically by eliminating separate voice and data access circuits and CPE, and by avoiding toll calls

> Streamlined supplier management

Instead of co-ordination several local suppliers, you can use Equant as the sole provider for your local access numbers, routing features and even value-added services

> Simplified global expansion

Equant's global coverage makes it easy for you to expand your reach to customers all around the world, from Europe and the Americas, Africa and Asia