Equant Service Management

Value-added operational support

Equant Service Management is a set of operational support services that helps you manage your network effectively, country by country. Three levels of support let you choose the service management solution that best meets your objectives.

Key elements

Choose from standard, extended or customized service management
Leverage Equant's global resources and expertise to enhance the performance of your network
Available with Equant IP VPN, Frame Relay, LAN Access, ATM, Voice VPN, Contact Center, Voice for IP VPN, Contact Center for IP VPN, and IP Videoconference Management services; some services may only be available with one level of Service Management.

Competitive features

Managing a global network can be difficult. Take control of your operations with Equant Service Management. As a key component of the Equant Customer Select Program, this service offers:

> Multiple solutions

Select the level of support you need -- nothing more and nothing less

> Performance reporting

WebVision, our online global service management tool, provides access to a sophisticated array of service management information -- saving you the time and money of creating your own internal monitoring system

> Service level agreements

For network services with the extended option of Equant Service Management, Equant will monitor network service levels to help you optimize the uptime and response times of your network

> Change management

Equant can take charge of the change management process, freeing up your internal IT resources for more strategic projects

> Single point of contact

Extended Service Management gives you one proactive point of accountability for global operational monitoring, analysis and reporting

Three Levels of Equant Service Management

> Standard Service Management

- For businesses with a stable telecommunications environment and sufficient in-house staff to manage their infrastructure
- Includes WebVision for online access to standard monthly service reports and important Equant news; open, close and manage trouble tickets online with the Equant Global Customer Service Center

> Extended Service Management

- For businesses with dynamic networks that need day-to-day service management and frequent interaction with Equant
- Gives you a proactive Customer Service Manager -- a single point of contact -- who prepares service reports, confers with you monthly on operational performance and manages all changes and requests
- Also features: SLAs with penalties for the underlying service, an extended suite of applications on WebVision and a monthly allowance of router configuration and service parameter changes for the subscribed Equant services
- Complements Equant Extended Fault Management

> Customized Service Management

- For businesses with complex networks that require constant, expert surveillance to satisfy internal demands
- Out-task skilled service management to a dedicated Equant Customer Service Management team
- Features regular meetings, reports in other languages; may also include non-standard SLAs and trended reports on SLA compliance

How your business benefits

> Increased operational efficiency

Depending on the level of Equant Service Management selected, Equant can give you a dedicated team that understands and specializes in the complexities of your network. Effective monitoring and tracking of moves, adds and changes minimizes the time you need to spend monitoring your network.

> Better network performance

Ongoing performance analysis and recommendations can reduce network downtime.

> Lower costs

By selecting the right level of service management that meets your unique requirements, you can minimize internal costs.

> More time to focus on your core business

Rely on Equant's expertise to help you quickly and smoothly evolve your network and manage day-to-day concerns. We're here to complement your staff and to take on certain tasks so your internal team can focus on other aspects of your operations.